Your Shopping Cart is like the shopping cart / basket / trolley that you use at supermarkets to put your items before checking out at the cashier's counter. Click on the button on our web pages to add any EasyLah! products to your Shopping Cart, and remember to click on the "Checkout" button to complete your order. Your Shopping Cart is different from your Saved List.

What is my Saved List?

Your Saved List is a good place to keep items that you reorder often or are thinking of ordering later. Click on the button on our web pages to add any EasyLah! products to your Saved List. Your Saved List is different from your Shopping Cart.

How do I add an item to my Shopping Cart?

Please enter a number (e.g. 1) in its Quantity / Qty box and click on any button on the page. You may add multiple items at one go. You may also add any items from any page on this web site.

How do I edit the items in my Shopping Cart?

Please click on the button.

How do I change the quantity of an item in my Shopping Cart?

Please enter a new number in its Quantity / Qty box and click on the button.

How do I delete an item in my Shopping Cart?

Please enter 0 in its Quantity / Qty box and click on the button, or click on its .

How do I remove all the items from my Shopping Cart?

Please click on the button.

How do I edit my mailing and billing details?

Please click on the button.

How do I check out?

Please click on the button, button or button.

How do I place my order and make my payment?

Please click on the button.

What does the button mean?

If you click on it, you will go back to the last product page that you were browsing.

How do I get help on how to place my order online / on your website?

Please check here for a step-by-step guide.

Troubleshooting questions / error messages

The button is not working! / I cannot add your products to my Shopping Cart!

This may be due to various causes. Please try to resolve the problem as follows:

Please ensure that your browser is cookie-enabled, that is, it accepts cookies.
- For Microsoft Internet Explorer users, please select Tools > Internet Options > Privacy > Advanced > Override automatic cookie handling. Please select Accept for both First-party Cookies and Third-party Cookies.
If you are using an Internet firewall program (e.g. Norton, McAfee, Trend Micro, ZoneLabs, etc.), please add our website www.easylah.com to your list of trusted sites. If that does not help, please disable your Internet firewall program temporarily while you are shopping on our website. Please rest assured that our website is very secure. Your order details will be securely encrypted using industry standard 128-bit SSL technology and Thawte unique encryption system.
Please hit the "Refresh" or "Reload" button in your browser once or a few times when you are viewing our order page to make sure you are viewing the most current version.
Please try again. The server may be busy.
If you have tried all of the above and the problem is still not solved, please contact us.

My items disappeared from my Shopping Cart!

In most cases, your items "disappeared" from your Shopping Cart because you are viewing an expired web page from your browser's cache, e.g. when you use browser functions such as Back and Forward. Please click on the Refresh or Reload button in your browser and your items will "reappear".

Why is my credit card payment not successful?

In most cases, this is because your bank has declined your credit card transaction. Please check with your credit card issuer / bank to resolve the problem. Alternatively, you may want to use another credit card.

Order confirmation email related questions

I received more than one order confirmation email from you after I had placed my order!

This is because you had clicked on the button more than once. Not to worry. If you are paying by credit card via our secure web page, as long as you had made your payment only for one of the order numbers, your credit card will only be charged once and we will process only the order that you had paid for. Please refer to the order number that is reflected in the email that is sent to you from WorldPay; that is the order number that your credit card will be charged for. If you are not paying by credit card, please indicate the order number when you make your payment to us.

I did not receive any order confirmation email from you after I had clicked on the button!

In most cases, this is because your spam filters "ate" our email. Please check your "blocked messages" mail folder (e.g. Bulk, Junk, etc.) for our email, or check your spam filtering rules.

Service related questions

I am not from Singapore. Can I be your customer?

Yes. We serve worldwide, including homes, schools, offices, companies, organisations, institutions, stores and retailers. Please refer to the list of countries that we serve.

Payment related questions

How do I pay for my order? / What forms of payment do you accept? / Which credit cards do you accept? / Other than credit cards, how else can I pay?

Please check here.

Order related questions

I had paid for my order using eCheck via PayPal. Have you processed my order yet?

If you had paid for your order using eCheck via PayPal, your eCheck payment will take a few days to clear. We will process and send your order as soon as your eCheck payment is cleared. We will inform you as soon as we have done so.

Miscellaneous questions

Do you have an agent in my country?

We do not have any agent in your country. Please place your order on our website.

Is it safe for me to place an online order on your website?

Yes, it is very safe for you to place an online order with us.

Can I place an order if I do not wish to use my credit card details on the web?

Yes, please follow steps 1 to 3 of our online order process. Thereafter, please follow the instructions for your offline credit card payment.

Can I cancel my order at any time?

All payments made for our products and services are non-refundable. Please read our Store Policy.

Technical Support

How do I use the DirectAdmin control panel?

Please check here.

About EasyLah.com Friends

I had already signed up for an EasyLah.com Friends account, but why can't I log into my account?

In order to access your EasyLah.com Friends account, you have to first activate it. To do that, please click on the activation link in the email that we had sent to you on that day that you signed up. If you cannot find that email in your Inbox, please check your other email folders (e.g. Bulk, Junk, Spam, etc.). Once you have activated your account, you will be able to log in.

About this web site

How should I best view it?

It is best viewed under Microsoft Internet Explorer 5.5 and above at 1024 x 768 resolution. Please hit the "Refresh" or "Reload" button in your browser each time you view any page on this web site to make sure you are viewing the most current version.

How do I make it my home page?

If you are using Microsoft Internet Explorer Version 4 and above, please click "Make EasyLah.com your home page" on the right of this page. Otherwise, please check here.