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Our Returns Policy
Our Returns Policy is part of our Terms Of Use.
30-day returns
You may return most products for a refund within 30 days of our
delivery, that is, from the date that the products leave our office,
subject to the following terms and conditions.
Non-returnable products
We do not accept returns of, nor issue refunds for, certain products
(Non-Returnable Products), including:
- Any product that is not a book
- Any product that is returned more than 30 days after shipping
- Any product that is delivered to a Singapore address
- Any product that is returned without fully paid postage
- Any product that is returned without your original invoice (We do
not accept copies of your original invoice.)
- Any product that is not received by our office in its original brand
new condition, or is damaged or missing parts, or has signs of use or
misuse, or is not suitable for resale (We accept risk of loss and
title for returned products only upon our receipt of the products.
Please insure your returned products with your shipping agent so that
you may claim compensation from them in case they are damaged during
transit.)
- Any product that is returned without your having opened the parcel
and inspected its contents (that is, you did not even open the parcel)
- Any special order product that we supply to you upon your request
- All delivery / mailing / shipping fees
Return of non-returnable
products
If you return any Non-Returnable
Products:
- We will not accept their returns nor refund you. Our receipt of such
products does not constitute our acceptance thereof.
- You may request us to return the products to you at your own cost
plus a US$10 handling charge. Otherwise, we will dispose of your
products within 30 days of receipt.
Return of returnable products
If you return any products that are not Non-Returnable,
please:
- Notify us in advance so that we may assist you
- Pack the products securely in a box of the right size
- Use lots of tough packing materials to wrap and protect the products
so that they can withstand rough abuse during transit (Original
unwrapped condition preferred. Otherwise, use our original packing
materials if possible.)
- Include your original invoice (not copies) to ensure proper credit
- Send them to:
SGBox
10 Anson Road #05-16
International Plaza
Singapore 079903
Acceptance of returns
We will inform you in writing via email if we accept your returned
products.
If we accept your returns:
- We will refund you the price of the returned products less
- a 10% restocking fee and
- a 5% credit card processing fee if you had paid by credit card /
debit card via WorldPay (8% if you had paid by American Express
via WorldPay)
- Example of how your refund will be calculated if you had paid by
bank:
| Price of returned product |
|
US$ 20.00 |
| Less 10% restocking fee |
|
US$ 2.00 |
| Refund |
|
US$ 18.00 |
- You may choose how you want to be refunded:
- Receive a credit that you may use to offset any future purchase
from us (There is no expiry date for such a credit.)
- Receive a refund in US dollars payable to the credit card that
was used in your order if you had paid for your order by credit
card via WorldPay or Paypal
- You may also request us to return the products to you at your own
cost plus a US$10 handling charge should you decide not to return the
products after all.
Questions
If you have further questions regarding returning a product, please contact
us. |
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