Our Store Policy

Our Store Policy is part of our Terms Of Use.

Our guarantee
Order tracking
Offer and acceptance
Non-acceptance of order
No cancellation of order
No refund
Payment
Credit card payment
Non-credit card payment
Activation of service subscription
Your duty and responsibility
Disclaimer and exclusion of liability
Worldwide service
Agent or representative

Our guarantee

Order tracking

We strongly encourage you to sign up for your free EasyLah.com Friends account using the same billing email address and contact email address that you had provided in your order. This will enable you to track your order and order history. We also strongly encourage you to check your email everyday from the date of your order until you get a confirmation email from us stating that we have processed your order and activated your service subscription, as we will contact you via email should we encounter any problem with your order.

Offer and acceptance

By placing your order on Our Website, you agree that you are making an offer and we reserve the right to decline or rescind your offer. Our acceptance of your order will take place upon our receipt of your order unless we notify you in writing that we do not accept your order.

Non-acceptance of order

In the event that we do not accept your order, it may be a result of any of the following:

We did not receive your payment.
We or our credit card payment processing service provider suspects potential credit fraud in your order.
We have identified a pricing or product description error in your order.

No cancellation of order

Once we have accepted your order, it is legally binding; you cannot cancel it and we will not issue any refund.

No refund

All payments made for our products and services are non-refundable.

Payment

We accept many modes of payment.

Credit card payment

We reserve the right to scrutinize and investigate all credit card transactions for credit card fraud and take all necessary measures to minimize any potential loss to us. We reserve the right not to accept your credit card payment where the probability of credit card fraud is deemed to be high. In such events, we will request you to pay by a non-credit card method.

Non-credit card payment

It is your responsibility to inform us about the status of your payment in writing via email if you make your payment by any means other than credit card.

Activation of service subscription

Once we have verified that we have received your payment, we will activate your service subscription within one working day and inform you via email using the billing and contact particulars that you have provided us in your order. You agree that our proof of email delivery and activation of your service subscription shall be conclusive evidence of our fulfillment of your order.

Your duties and responsibilities

It is your duty and responsibility to ensure that you provide us with your correct and complete billing and contact particulars, including your full name, complete mailing address (including town, city, state, province and zip / postal code, etc., where applicable), a contactable telephone number and a valid email address. We will not be responsible for any activation delay or non-activation of your subscribed services as a result of your provision of inaccurate information or insufficient information, which we cannot use to contact you (e.g. if you use call screening / blocking) in the event that we encounter problems with your order.

Disclaimer and exclusion of liability

We shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with the activation delay or non-activation of your subscribed services.